AFEP's complaint mechanism was created as an attempt to increase the accountability of the project both for donor institution and project implementer. Also it provides a way for you to complain to AFEP about an AFEP project that you think is harming or may harm you in future because AFEP did not follow its own policies, and to improve compliance with its social and environmental policies. Also the complaint mechanism is an important precedent, as it provides a unique opportunity for local citizens to challenge the activities of an international institution. 

Who can complain or request an inspection of a project?
You can complain or request an inspection as long as you are able to provide a factual report justifying your complaint or request.

How can you complain or request an inspection of a project? 
You can do so by text message, email, regular mail or calling the number listed bellow. 
 
 
Hotline and Mailing Address for Complaints 
An Anti-Corruption Action Plan (ACAP), including a dedicated complaint handling hotline (0812 607 6333) operating during work hours (08:00 to 17:00 hrs Monday to Friday) on work days and an email address (leuser@leuserfoundation.org), ensure that the project is accountable to the general public. Complaints by mail will also be accepted at the following postal address:
 
Att. PCU/ACAP Section
Aceh Forest and Environment Project
Jl. Tgk. Syekh Abdurrauf No.8
Kampus UNSYIAH
Banda Aceh